1. Definitions and Interpretations
1.1. “CORTEX” refers to Cortex Dental Implants Industries Ltd.
1.2. “Royal Club” refers to Cortex Loyalty Club.
1.3. “Royal member” or “member” refers to Cortex Loyalty Club member, either an individual or a company, whose application for membership has been accepted by CORTEX and assigned a “Membership Number”, “Username” and “Password”. “Members” mean all the members of the Programme.
1.4.“Royal Credits” or “Credits” refers to the reward Credits that are defined in Sections below.
2. Entry into the Cortex Royal Club
2.1. Cortex Royal Club is open to individual or company clients of Cortex Products.
2.2. Credits are based in the number of Cortex implants you buy, each implant worth Credits.
2.3. Credits are counted from the date of membership application.
2.4. Membership is free and not transferable.
2.5. Royal members are subject to and must comply with the Terms and Conditions applying to Cortex Royal Club.
2.6. Employees of CORTEX and CORTEX distributors are not allowed to participate in Cortex Royal Club.
3.1. Registration is done by completing the membership application online.
3.2. The would-be member is to provide current, accurate, truthful information about himself/herself on the membership application form. As a member, he/she is also to update such mandatory registration details when needed to ensure that it remains current, accurate, truthful and complete at all times through the Cortex Royal Club website.
3.3. The member’s enrollment date is the date the membership application has been registered in Cortex Royal Club.
3.4. Each member will receive automatically assigned membership number, username, and password for entry. These data will be sent to the member’s email.
3.5. Cortex may use information that you supply to us on enrolment to the Programme (such as your name and mail address), together with any information relating to your transactions and purchases for the purposes of:
• Administering the Programme;
• Statistical analysis;
• Sending you news of our special events, offers, and promotions either by post, email, SMS or through any social network.
4. Collecting Credits
4.1. Each member of the Cortex Royal Club can earn credits buying Cortex Implants.
4.2. Members can add Credits logging onto https://www.cortexroyalclub.com. You must to enter the code number of each implant in your account. You will need to provide your membership number, username and password to update this information online.
4.3. Credits will be updated and reflected in the system by CORTEX corporate office within 2 working days.
4.4. Credits are added according to the principle of:
• 1 Implant = 14 Credits on Silver Status.
• 1 Implant = 28 Credits on Gold Status.
• 1 Implant = 42 Credits on Platinum Status.
• 1 Implant = 56 Credits on Presidential Status.
4.5. The Credits will only be become valid when recorded in the member’s account maintained by the CORTEX corporate office.
4.6. Accrued Credits are not redeemable for cash or any other form of credit, or exchangeable for other rewards.
4.7. Members can check their available Credits logging onto https://www.cortexroyalclub.com. You will need to provide your membership number, username and password to access this information online.
4.8. When you return implants for which Credits were earned, the Credits will be deducted from your account automatically.
5.1. The Cortex Royal Club Programme has four different statuses:
5.2. You can move from one status to another as you accumulate Credits. To reach Gold status, you must earn 7,000 Credits. To reach Platinum status you must accumulate 35,000 Credits and to reach Presidential status you must accumulate 98,000 Credits.
5.3. The amount of Credits you earn for implant varies depending on your status, as described in section
5.4. The Credits that you redeem in rewards will not be deducted from your status accumulation.
6. Redeeming Royal Credits–Order Rewards
6.1. Royal Credits entitle the member to choose rewards from Cortex Royal Club..
6.2. On collection of sufficient Credits, the member may redeem Credits by reserving the reward online at “https://www.cortexroyalclub.com"
6.3 .Royal Credits are not transferable and may not be redeemed by anyone else other than the member.
6.4. Upon the member making a redemption request, the CORTEX corporate office will process the order and will contact the member within 7 working days. Rewards will be handover personally within 30 working days. The member must pay withholding tax on merchandise or product that exceeds Dollar 1,000 value.
6.5. it is hereby clarified that the Company reserves its full rights to replace gifts or some and / or all of them, as at the relevant time to realize the gift, there will be no stock lot specific and / or validity of her gift expired, provided that the gift given will be the same value.
6.6. The manufacturer’s warranty on the merchandise or product, if any, is the only warranty covering merchandise or product rewards. CORTEX makes no guarantees, warranties or representations of any kind, expressed or implied, with respect to the merchandise rewards offered.
6.7. Voucher rewards for tours or courses are not exchangeable, refundable or redeemable for cash; and cannot be replaced if lost or stolen. Additional Terms & Conditions appearing on the voucher reward imposed by the merchant or retailer will also apply.
6.8. The relevant number of Credits rewarded will be deducted automatically from the member’s account. The point’s movement is recorded in the history of the member’s account.
6.9. Where you return goods purchased using Credits you will be re-credited with the Credits used to pay for the purchase. No cash refund will be given.
6.10. Royal Credits are not returned on cancelled bookings to tours o courses.
7. Expiration of Credits
7.1. If award Credits are not redeemed for an award within 36 months of the register they shall be forfeited by the end of the next month, unless otherwise specified in the Cortex Royal Club communication media.
7.2. The date and amount of the lapsed Credits shall be indicated separately in the Cortex Royal Club account information or in the member’s individual online account at least one month before their expiration date.
7.3. If is not Account Activity for a period of three months, award Credits shall be forfeited unless otherwise specified in the Cortex Royal Club communication media.
8. Termination of Account
8.1. CORTEX reserves the right to terminate any Cortex Royal Club membership and revoke any and all unredeemed Credits for reasons that include, but not limited to:
• No Account Activity for a period of twelve (12) consecutive months.
• Supplying false or misleading information, or misuse of this Royal Club.
• Violation of any law or regulation in connection with the use of membership privileges
• Failure to pay for goods.
• Fraud or abuse involving any portion of this Royal Club
• Physical, verbal or written abuse of CORTEX properties, or CORTEX personnel, or action in any other way to the detriment of the Programme as may be determined by CORTEX at its sole discretion.
9. General Terms & Conditions
9.1. Membership in the Cortex Royal Club and all related benefits are offered at the sole discretion of CORTEX. CORTEX reserves the right, from to time, to restrict, suspend or otherwise alter aspects of these Terms & Conditions with or without any prior notice to the members.
9.2. Any such changes will be shown in the Terms & Conditions on https://www.cortexroyalclub.com and will be effective immediately unless stated otherwise. CORTEX will attempt to notify active members of major changes, but will not be liable for failure to do so and members will nevertheless be bound.
9.3. CORTEX is the final authority as to the interpretation of these Terms & Conditions and as to any other questions or disputes regarding the Cortex Royal Club.
9.4. Terms & Conditions are available to members in English only.
10. Law, place of jurisdiction
10.1. This agreement is exclusively covered by England law. If the member has no general jurisdiction in England, the jurisdiction is London, England. In addition, legal action may also be taken against a participant at their general place of jurisdiction or at any other place at which a legal responsibility exists.
10.2. If any action, suit, or proceeding is necessary to enforce or interpret these Terms & Conditions, the prevailing party shall be entitled to recover its costs, expenses and attorneys’ fees in addition to any other remedy it may have.
11. Modification and Termination of the Programme
11.1. Cortex may modify any of the terms and conditions governing the Programme – including
but not limited to, the methods by which the Credits can be earned, how Credits can be used, the value of the Credits earned, and the conditions under which Credits maybe forfeited – at any time, with or without notice, even the changes may affect the customer’s ability to use the Credits that he / she has already earned.
11.2. The Programme has no predetermined termination date and may continue until such time as Cortex decided to terminate the Programme.
11.3. Cortex may terminate the Programme at any time, upon three months' notice, without further obligation to the Members.
11.4. Regardless of the amount of time you participate in the Programme, your right to claim rewards under the Programme may be terminated and all accrued Cortex Royal Club Credits in your account cancelled three months after termination of the Programme is announced.
11.5. Cortex will not be liable for any loss or damage resulting from the termination of, or changes to, the Programme or from the cancellation or revocation of Cortex Royal Club Credits and/or membership of any Member.